Cancellation Policy

At Watiti Mart, we strive to provide efficient and reliable service to all our customers. This Cancellation Policy outlines the terms under which orders may be canceled or modified.

1. Order Cancellation Before Processing

Customers may cancel their orders before they have been processed or dispatched at no additional cost. To cancel, please contact us immediately via phone at +254 793 848136.

2. Order Cancellation After Processing

Once an order has been processed or prepared for delivery/pickup, cancellations may not be possible. In such cases, customers are encouraged to contact us to discuss possible alternatives.

3. Same-Day Orders

For same-day or urgent orders, cancellations must be made as soon as possible after placing the order. Due to the fast processing time, cancellation requests may not always be accommodated.

4. Bulk and Wholesale Orders

Bulk or wholesale orders may require prior preparation.

1. Cancellations for such orders should be made at least 24 hours in advance.
2. Late cancellations may incur a restocking or handling fee, depending on the nature of the order.

5. Refunds on Canceled Orders

1. If an order is successfully canceled before processing, a full refund will be issued.
2. If cancellation occurs after partial processing, a partial refund may be provided at the discretion of Watiti Mart.
3. Refunds are processed via the original payment method where applicable.

6. Changes to Orders

Customers wishing to modify an order (e.g., change items or quantities) should contact Watiti Mart promptly. Changes can only be made before the order is finalized.

7. Contact for Cancellations

For any cancellation or modification requests, please reach out to:

Watiti Mart – Kangemi, Nairobi

📞 Phone: +254 793 848136

8. Policy Updates

Watiti Mart reserves the right to update or modify this Cancellation Policy at any time without prior notice.