Terms And Conditions

Welcome to Watiti Mart. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with the terms outlined below.
1. General Use
Watiti Mart provides an online platform for browsing and purchasing food commodities and household essentials.
By using this website, you confirm that the information you provide is accurate and that you will use the platform responsibly and lawfully.
2. Products and Availability
We strive to ensure that all products listed on our platform are accurate and up to date. However, product availability may change without notice.
In cases where an item is unavailable after an order is placed, we will notify you and offer an alternative or a refund where applicable.
3. Pricing
All prices are listed in Kenyan Shillings (KES) and are subject to change without prior notice. While we aim for accuracy, errors may occur.
Watiti Mart reserves the right to correct any pricing errors and cancel orders affected by such errors.
4. Orders and Payments
Orders are confirmed only after successful payment or confirmation, depending on the payment method selected.
We reserve the right to decline or cancel any order due to issues such as product unavailability, pricing errors, or suspected fraudulent activity.
5. Delivery and Pickup
Watiti Mart may offer delivery or in-store pickup services depending on your location. Delivery timelines are estimates and may be affected by factors beyond our control.
Customers are responsible for providing accurate delivery details.
6. Returns and Refunds
We aim to ensure customer satisfaction. If you receive a damaged, defective, or incorrect item, please contact us promptly.
Returns and refunds will be handled on a case-by-case basis in accordance with our store policy.
7. Product Images
We make every effort to display product images as accurately as possible. However, actual products may vary slightly due to lighting, packaging changes, or supplier differences.
8. User Responsibilities
You agree not to misuse the website, attempt unauthorized access, or engage in activities that may harm the platform or other users.
Watiti Mart reserves the right to restrict access to users who violate these terms.
9. Store Locations
Watiti Mart operates physical stores in Kangemi, including locations along Nakuru Highway and opposite Kangemi High School.
10. Limitation of Liability
Watiti Mart shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on this page.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
• Phone: +254793848136
• Email: info@watitimart.co.ke