Return Policy

At Watiti Mart, we are committed to providing quality products to our customers. This Return Policy outlines the conditions under which items may be returned or exchanged.

1. Eligibility for Returns

Customers may return items under the following conditions:

1. The product is defective, damaged, or expired at the time of purchase or delivery
2. The wrong item was issued
3. The product is in its original condition and packaging

2. Non-Returnable Items

The following items are not eligible for return:

1. Perishable goods (e.g., fresh produce) unless proven defective at purchase
2. Opened or used items (unless defective)
3. Items purchased on clearance or special offers (unless defective)

3. Return Timeframe

1. Returns must be made within 24 hours for perishable goods
2. Non-perishable items should be returned within 3 days of purchase
3. Proof of purchase (receipt or order confirmation) is required

4. Refunds and Exchanges

1. Eligible returns may be exchanged for the same item or a similar product
2. Refunds will be issued where exchange is not possible
3. Refunds are processed via the original payment method, where applicable

5. Bulk and Wholesale Purchases

For bulk or wholesale orders:

1. Returns must be reported within 24 hours of delivery
2. Items must remain unused and in original packaging
3. Approval is subject to inspection by Watiti Mart

6. Condition of Returned Items

All returned items must:

1. Be unused and in resalable condition
2. Include original packaging and labels
3. Match the original purchase details

7. How to Initiate a Return

To request a return or exchange, please contact:

Watiti Mart – Kangemi, Nairobi

📞 Phone: +254 793 848136

Provide your receipt, order details, and reason for return when making the request.

8. Policy Updates

Watiti Mart reserves the right to amend this Return Policy at any time without prior notice.